FAQ
What is our return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, simply contact us by email to request a return or exchange. Items must be unused, with tags attached, and in their original packaging.
What payment methods are accepted?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our payment system is secure and encrypted for your safety.
Can I change or cancel my order after placing it?
If you wish to modify or cancel your order, please contact us within 12 hours of placing it. Once the order has been processed, changes may not be possible.
Do we ship internationally?
Yes, we ship to many countries. Shipping costs and times for international orders are calculated at checkout.
How long does shipping take?
Orders are typically processed within 1-2 business days. Delivery times vary depending on your location, but most customers receive their order within 5-7 business days. Express delivery options are also available during checkout.
Do we offer free shipping?
Delivery is free for all orders over €50. For orders under €50, standard delivery charges apply.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email. Use it to track your package on our website or the carrier's website.
How do I find my size?
We include a detailed size guide on every product page if you need it. For more information, check out our "How to Measure" guide or contact us; we'll be happy to help!